DELIVERY INFORMATION

Shipping Guide

When it comes to purchasing watches, we encourage our clients to visit our nearby outlet and pick the best design available. In this way, you can check the sizes and variety that brands offer to make your purchase worth the while.

In this modern world, we all prefer convenience over everything, and Haute Horologe can make that happen. We at Haute Horologe pay for the free ground shipping for orders within Dubai. This helps our clients to surprise their loved ones on occasions. Our services are not restricted across Dubai; order outside Dubai will be shipped through FedEx- a leading courier service provider. You need to pay extra for shipping, and the timing of the delivery will depend on FedEx.

We will make sure that you receive a FedEx tracking number via phone call when your order is shipped from our store, in case that you don’t receive a call, you can contact us at +971-4-345-6060 or email at info@hautehorologe.ae

FedEx shipments can be tracked via the FedEx website or via phone call.

Shipping Restrictions

• FedEx does not deliver to PO Boxes, APO, or FPO addresses.
• Please always provide your physical address.
• Local and International shipment time frames are usually business days only, excluding weekends and/or holidays.

Online Payment

• International orders can be processed online and paid via Visa, MasterCard, or American Express.
• International shipping charges will be calculated during checkout.

Verification

• All online international orders are verified through the Haute Horologe payment system to accommodate our International cardholders.
• Please note that your order may be subject to additional verification of address or product availability.
• If more information is needed, you will be contacted by a customer service representative. You will receive a second email as soon as your order has been verified and processed.
• To expedite the processing of your order, please be available at the phone number or email address you provided so that we can contact you immediately.
• If our verification department is unable to reach you, your order may be delayed.
• If your order is not approved, you will be notified of your canceled order status via email.

Need help?

Contact a member of our customer service team via phone: +971-4-345-6060 and mail: info@hautehorologe.ae